Grievance

Overview

The National Skill Development Corporation (NSDC) is committed to ensuring transparency, accountability, and fairness in all its operations. As part of this commitment, a Grievance Redressal Mechanism has been established to address any complaints, concerns, or feedback from stakeholders — including training partners, candidates, employees, and the general public.

This system aims to provide a structured approach for resolving grievances in a timely, fair, and effective manner.

Objectives

To ensure a transparent and responsive redressal system.
To provide an accessible platform for stakeholders to voice their concerns.
To promote trust and accountability in all NSDC-supported initiatives.
To ensure continuous improvement of training and service quality through feedback and resolution.

Who Can Raise a Grievance

Any individual or organization associated with NSDC can lodge a grievance, including:

Training Partners (TPs) and Sector Skill Councils (SSCs)
Trainees / Candidates enrolled under NSDC projects
Employers, Assessors, or Trainers
General Public

Types of Grievances

Grievances may relate to (but are not limited to):

Training quality or infrastructure issues.
Certification or assessment-related concerns
Partner empanelment or project approval delays
Payment or fund disbursement issues
Misconduct, malpractice, or non-compliance by training partners

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FAQ's

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Important Guidlines / Policies

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Disclaimer
This grievance mechanism is designed to facilitate fair and efficient handling of complaints related to NSDC and its affiliated programs. Matters outside NSDC’s jurisdiction will be redirected to the appropriate authority.